After-Sales Service

My aunt has a problem with her 2.5 year old Renault and had a conversation over the phone with Renault service department in Osborne Park (she bought the car in Osborne Park). Because they're fully booked, they claimed that it's not possible just to take a look at the car. They even sent her to the other Renault dealership service dept. in Melville. The other dealership service dept. is also fully booked and can't have the service done right away, but they're willing to check the car to provide recommendation.

Experienced a problem as well about 5 years ago when my aunt owned a Hyundai. The car was sent for a regular service to Mountway Hyundai, Melville in an excellent working condition. When I picked up the car in the afternoon, the alarm system wasn't working at all and the service dept. claimed that it was my fault. They didn't ask their mechanics about the problem or what could've cause it. No refund or reimbursement for the damage and they tried to send me away. I had to go to the alarm company in Osborne Park to fix it (and pay the cost myself).

I have a 5 year old Honda Accord. Bought it from Prestige Honda, Melville and has been serviced regularly there as well. The service department is not perfect, but they tried their best to address your problem (both the reception and the mechanics). They really do know what their doing and will try to explain as simple as possible. No wonder they've been awarded the best in service and overall excellence for 6 years in a row.

Based on my experience, I know from which dealership I will buy and service my car. By the way, this is just an information if you're considering to buy a car. You're welcome to go to anywhere you want to have your car serviced.